For more than a decade, Erin Tatum and her team at Classic Home Mortgage, Inc. have used their combined experience and industry knowledge to give future homeowners a stress-free experience.
Although the firm has been established for a little over 11 years, Tatum has been in the business of helping others secure the funds for their perfect home since 1995. She started as a receptionist in a mortgage firm and quickly became a specialist in mortgage lending.
The extensive knowledge she gained through her years as a loan processor shines through in the way that she streamlines the process to keep each closing on schedule and mistakes minimal.
“With decades of combined experience in the mortgage industry, we know how to make your home dreams happen,” Tatum said.
The work isn’t always easy, but if you were to ask Tatum what she does for a living, she would tell you that she spends each day “funding home dreams,” and that makes it all worth it.
According to Tatum, when someone’s dream home is on the line, they need to be able to trust everyone involved. Tatum and her staff serve their clients with integrity and always keep their best interest at heart.
At Classic Home Mortgage, Inc., “Customer service is our top priority, whether it’s a new mortgage or are finance,” Tatum said.
She genuinely cares about her clients and understands the stress that can come with purchasing or refinancing a home. She works hard to keep her clients informed of everything involved with consistent updates.
When asked if there are any tricks of the trade she has picked up over the years, Tatum said: “It’s not a trick. It’s pretty easy: communication and honesty through the entire loan process.”
She even takes things a step further, educating her clients about the mortgage process so that they have an understanding of what is happening at each stage.
According to one homebuyer, “The staff [at Classic Home Mortgage, Inc.] made everything incredibly easy and smooth. They always got back to you in a timely manner if you needed anything, and when I didn’t understand something, they explained it multiple times. They were very patient and kind.”
This year, the team will be opening a second location on Lorna Road in Hoover.
“2020 is a year none of us will ever forget,” Tatum said. "We pride ourselves in keeping our employees and clients safe during this pandemic. We are very fortunate that all of the loan process can be done via email and online, so we’ve been able to keep our clients safe.”
Even so, the team has worked carefully to limit the number of clients in the office, and the second location will make it easier for the staff to meet the needs of their clients safely and conveniently.
“Every ounce of our efforts are dedicated to getting you into the home that you desire,” Tatum said.
Her staff can also help homeowners who are interested in refinancing but may not be sure if they qualify. They are even available for questions you might have about your current home mortgage.
No matter what your mortgage concerns are, “We will put your worries to rest. That, we can assure you.”
